Frequently Asked Questions
Everything you need to know about our premium ceremonial grade matcha.
What is the difference between ceremonial and culinary grade matcha?
Ceremonial grade is made from the youngest tea leaves, stone-ground into a fine powder intended to be whisked with water. Culinary grade has a bolder, more astringent flavor profile designed for baking, smoothies, and lattes.
Where is Purematcha sourced from?
Our matcha is sustainably sourced directly from organic tea farms in Uji and Shizuoka, Japan, ensuring the highest standards of purity and traditional processing.
How should I store my matcha to keep it fresh?
Matcha is sensitive to light, heat, and air. We recommend storing your tin in a cool, dark place or in the refrigerator, ensuring the lid is tightly sealed after every use.
How long does shipping take?
Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order arrived damaged or you received the wrong item, please contact us within 14 days for a replacement or refund.
Is Purematcha tested for heavy metals and radiation?
Yes, every batch undergoes rigorous third-party laboratory testing for heavy metals, pesticides, and radiation to ensure it meets international safety standards.